Our Guarantees to You
We don't just promise good service — we back it up in writing. Here is exactly what you can hold us to.
Leasing Guarantee
If we don't place a qualified tenant, you don't pay a leasing fee. We market your property aggressively and screen applicants thoroughly before you pay us anything for placement.
30-Day Cancellation Guarantee
After the first 30 days, cancel your management agreement at any time with 30 days' written notice — no early termination penalties, no gotcha clauses. We earn your business every month.
Maintenance Communication Guarantee
We will notify you of every repair over $500 within the same business day of learning about it. For repairs over $1,000, we will not proceed without your written authorization. No exceptions.
Transparent Accounting Guarantee
Every dollar collected and every dollar spent is documented and available to you in your owner portal. Monthly statements are delivered by the 10th of every month. We never mark up vendor invoices.
Response Time Guarantee
Owner inquiries are returned within one business day. Tenant maintenance requests receive an acknowledgment within 24 hours. Emergency calls are answered 24/7.
No Hidden Fees Guarantee
Your management agreement spells out every fee you will ever pay. If a fee isn't in your agreement, we won't charge it. No setup fees, no annual administration fees, no surprise line items.
Why We Put It in Writing
Accountability
Promises are easy. Written guarantees create accountability. You deserve a management company you can hold to a standard.
Trust Built on Results
We've built our reputation in the Inland Empire on delivering what we say. These guarantees reflect how we actually operate — not aspirational marketing.
Your Investment Protected
Your rental property is likely one of your largest financial assets. You deserve a partner who takes that responsibility as seriously as you do.
Ready to Work with a Company You Can Trust?
Get your free rental analysis and see how Magnolia's guarantees protect your investment.